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Transformational Analytics for Customer Experience

SparkBeyond Discovery

In the new world of Act-Now Customer Experience, early adopters are taking a quantum leap in CX management and design with holistic, predictive, and actionable insights, with clear links to business outcomes.

Build tailored solutions by seeing the bigger picture

Amplify insight from multiple internal and external data sources for granular microsegments across the entire customer portfolio.

Know what your customers want before they do

Anticipate unique customer needs, prevent problems, and proactively address opportunities with specific recommendations.

Link customer experience to value

Incorporate financial value into customer interactions with clear insight into how a customer's experience impacts future financial outcomes.

Break down silos for agile cross-functional teams

Explainable results in simple language ensure buy-in and excitement among stakeholders (operations, marketing, finance, and technology), a key to scaling impact.

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3 ways AI will revolutionize brick-and-mortar retail

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The retail landscape has completely shifted since its installment in the early 20th century. Today, the industry offers customers a limitless variety of choices while it continues to change.

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