Help Desk & Support Specialist


Our Team’s mission statement

Our team is responsible for supporting the global needs of the organization for technology-based hardware, tools and services, on-premise and cloud, and ongoing processes.

Job Description

What will you do as part of our team?

  • Manage and monitor Sparkbeyond’s global IT equipment
  • Facilitate the collection, storage, security, and integrity of digital data while ensuring appropriate access
  • Provide effective technology support for audio/visual, computer, multimedia, voice, video, and web-based applications and services
  • Provide support for Active Directory, G Suite, Office 365, Atlassian products, and Okta environments
  • Maintain ongoing processes and policies
  • Manage IT assets and cooperate with third-party vendors

What you'll need:

  • At least 1-year experience in an IT Support/Help Desk role
  • Hands-on experience with any Linux-based and MacOS system.
  • Network management (Checkpoint FW, Cisco switches, controller, and Meraki)
  • Excellent customer service and people skills with a willingness to learn
  • Proficient in English with excellent communication skills
  • Excellent technical troubleshooting skills
  • Self-learner


  • Cloud experience (AWS/Azure/Google)
  • Monitoring experience
  • Security background
  • Experience with audio/visual, conference room display, and Zoom video conference systems
  • Experience with SSO platforms, such as Okta, OneLogin, etc.
  • BA degree

Apply today

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