Customer Success Manager


Our Team’s mission statement

Our team is responsible for establishing a technological culture that uses and creates cutting-edge tools that enable the development, testing, and releasing of our product's software to happen rapidly, reliably, and according to the highest standards. We are responsible for developer creativity and experience.

Job Description

What will you do?

User community management of their portfolio accounts:

  • Responsible for developing relationships with the user community that promote retention and loyalty.
  • Closely work with users to ensure they are satisfied with the product and are able to use it successfully

Training onboarding:

  • Onboard & train users to use the software effectively and produce the outputs they desire
  • Identify knowledge gaps and provide content of led session to bridge them
  • Identify unmet training needs and collaborate with the relevant lead to produce new learning materials
  • Promote product adoption account growth

Build and execute a user success plan to increase product usage by:

  • Bridging product knowledge gaps
  • Exposing users to capabilities that are not being leveraged
  • Educating users of the flexibility and capabilities of the software
  • Helping users plan and understand the best ways to utilize the product based on their needs
  • Collaborate with the product, success, and marketing team to plan other activities within their accounts to promote product adoption

Technical support:

  • Provide technical support to users with the goal to assure users are able to use the product successfully

Users need promotion and advocacy:

  • Understand & collect the users’ needs of the product
  • Synthesize needs and clearly communicate with the product team

What will you need?

  • Experience in advanced data analysis practice
  • Experience working with BI/visualization tools (Looker, Tableau, Power BI etc.)
  • Understand how to manipulate, analyze and interpret data
  • Foundational data science & machine learning concepts (supervised & unsupervised learning methods, model metrics, etc.) - big advantage
  • High empathy to users pains and needs
  • Patience and structure when teaching new skills/ capabilities
  • Translating users pains to product needs
  • Problem-solving thinking
  • Proactive & Self-starter
  • Communicator & motivator
  • Excellent communication skills in English (native - a must), both written and verbal

Apply today

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